Privacy Policy

PRIVACY POLICY

Effective Date: May 12, 2025

Bluejersey18 Technologies Private Limited and its affiliates, partners, successors, and permitted assigns (“Sportomic”, “we”, “us”, or “our”) are committed to safeguarding your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy (“Policy”) describes how we collect, use, share, and protect your personal information through our website (https://www.sportomic.com) , mobile applications (“App”), and all other products or services offered through our platform (collectively, the “Platform”).

By accessing or using the Platform, you agree to the terms of this Policy and provide your free, informed consent to the collection, use, disclosure, storage, and transfer of your personal information in accordance with this Policy and applicable data protection laws.

1. Scope of Application

This Policy applies to:

Users who book sports venues
Coaches and players participating in training or coaching modules
Participants in events/tournaments
Venue owners and partners
Users who use the community chat, player matchmaking, and reward systems like Credits & Atoms

2. Information We Collect

We collect the following types of information:

a. Personal Information

Information that identifies you, such as:

Name
Email address
Phone number
Date of birth
Gender
Residential address
Profile picture
Government-issued ID (if needed for event verification or venue access)
Location data (via GPS when permitted)

b. Sensitive Personal Data (SPDI)

We may collect:

Payment-related information (e.g., UPI, partial card details via integrated payment gateways like Razorpay)
Account holder name, IFSC code (for venue settlements)

Note: We do not store full card details or CVVs.

c. Usage & Technical Information

Device and browser type
IP address and geolocation
Mobile device ID, OS, and app version
Crash logs, diagnostics, and performance data
Date and time of access, and pages/screens visited

d. In-App Activity & Behavioral Data

Venue search behavior
Booking and cancellation history
Coaching enrollments and attendance
Tournament participation history
Reward/loyalty milestones and usage of Sportomic Credits and Atoms

e. Third-Party Integrations

When you log in via Google, Facebook, or Apple, we receive your name, email, and public profile info with your consent.

3. How We Use Your Information

We use your information to:

Process bookings and payments
Enroll you in training, events, or tournaments
Manage venue availability and schedules
Match you with players or teams based on preferences
Track and issue Credits & Atoms for gamified experiences
Send transactional notifications via push, SMS, email, or WhatsApp
Improve UI/UX using analytics
Provide customer support and troubleshoot issues
Enforce our Terms of Use and prevent misuse
Comply with legal and regulatory requirements

4. Sharing of Information

We may share your information with:

Venue partners (to confirm bookings, payments, and attendance)
Coaches or event organizers (for event or training coordination)
Payment gateways (e.g., Razorpay, PayU) to process your transactions
Analytics tools (e.g., Google Analytics, Firebase) to track engagement
Marketing tools (e.g., OneSignal, MoEngage/WebEngage) for customized notifications
Customer support platforms (e.g., Zendesk) to resolve issues
Legal or regulatory bodies when required by law

5. User Rights and Choices

You may:

Access, correct, or update your personal data
Withdraw your consent at any time by emailing help@sportomic.com
Request deletion of your account and associated data
Opt-out of marketing emails and notifications through your app settings

Note: Withdrawal of consent or request for deletion may limit access to certain services or result in termination of your account.

5A. Use of Anonymized & Aggregated Data

We reserve the right to anonymize and aggregate user data in a manner that does not identify any individual. Such anonymized data may be used for purposes including but not limited to:

Research and development
Product improvement
Business intelligence and benchmarking
Investor communications
Internal reporting and planning

This data is used strictly in compliance with applicable laws and does not impact your personal privacy rights.

6. Security of Information

We use security safeguards like:

SSL encryption
256-bit secure data transmission
OTP verification
Role-based access for venue operators and coaches
Encrypted cloud storage and periodic vulnerability scans

Despite our best efforts, no system is 100% secure. You are advised to protect your account credentials and report any breach immediately.

7. Data Retention

We retain your data:

As long as your account is active, and
For a maximum of 7 years post-termination, as required for legal or audit purposes

Post-retention, your data is anonymized and used only for historical or analytical reporting.

8. Use of Cookies & Tracking Tools

We use:

Session and persistent cookies
Tracking pixels and analytics scripts to:

Authenticate users
Track activity
Personalize content
Improve app performance

You can disable cookies via your browser settings, but this may limit functionality.

9. Children’s Privacy

Our services are not intended for individuals below the age of 13. We do not knowingly collect data from minors. If you believe a child has submitted data, please contact us for immediate removal.

10. Cross-Border Data Transfers

Your data may be processed or stored on servers in India or outside, including jurisdictions that may have different data protection standards. In such cases, Sportomic ensures appropriate safeguards are in place.

11. Grievance Redressal

For concerns, contact:

Grievance Officer

Name: Rahul Jhunjhunwala

Email: help@sportomic.com

Address: Bluejersey18 Technologies Private Limited Block L, HD – 155, WeWork Embassy Tech Village, Devarabisanahalli, Bellandur, Outer Ring Road, Bangalore – 560066, Karnataka, India